Service Audits

 First impressions matter. So do every-day member experiences, staff interactions, and the subtle details that separate an average club from an exceptional one. But how can you truly know how your club measures up in the eyes of your members, guests, and prospective clients?

That’s where Pecoma Golf’s Club Service Audit comes in.

With over 60 years of combined experience in the golf and hospitality industry, we know what exceptional service looks like—and how to help clubs consistently deliver it. Whether you're running a private club, resort destination, or public facility, our service audit gives you an expert, unbiased assessment of your club’s service experience from top to bottom.

Our Approach

Our audits are designed to reveal real-world performance, highlight service strengths, and pinpoint areas where improvement is needed. You can choose between:
🔍 Secret Shopper Experience – We arrive anonymously, assessing every step of the customer journey just like a guest or member would.
🤝 Collaborative Service Review – We work alongside your leadership team and even your members to create a transparent, full-picture view of your service culture.

Why Clubs Choose Pecoma Golf

✔ Deep Industry Experience – With decades spent managing, advising, and transforming clubs, we understand your business from the inside out.
✔ Proprietary Scoring System – Our Pecoma Service Scorecard measures your club’s performance across multiple key dimensions—providing consistent, comparable results.
✔ Actionable Insights – We don’t just tell you what’s wrong—we show you how to improve with clear, practical recommendations.
✔ Customized to Your Club Type – Whether you’re a private enclave, public course, or five-star golf resort, our audits are tailored to your service model, clientele, and goals.
✔ Total Confidentiality & Professionalism – Our assessments are discreet, constructive, and 100% focused on helping your team improve.

What’s Included

🔸 Pre-Visit Discovery – We align on your goals, guest/member expectations, and service touchpoints to focus on.
🔸 On-Site Assessment – Our experts review front-line interactions, facility presentation, service timing, attention to detail, staff professionalism, and more.
🔸 Service Scorecard Report – A proprietary scoring summary across multiple service categories, benchmarked against top-performing clubs.
🔸 Detailed Action Plan – A comprehensive, post-visit report that includes key findings, strengths, improvement areas, and tactical next steps for training, operations, and communications.
🔸 Follow-Up Review (Optional) – For clubs that want ongoing support, we offer follow-up visits or coaching to ensure positive change is implemented.

See Your Club Through the Eyes of a Guest

Service quality isn't about guesswork—it's about knowing. With Pecoma Golf’s Club Service Audit, you’ll finally have clear, professional insight into how your club is performing where it matters most: the member and guest experience.